Shipping policy

 

All orders being shipped to addresses in Australia will be fulfilled within 24 hours if ordered after 3pm and will ship the next business day. 

For all orders, the transit time begins the first full shipping day after the package leaves our facility.

Shipping times are determined by the shipping option you choose during checkout.

The following shipping options are available:

AUSTRALIA-WIDE SHIPPING
• Standard Shipping (3-7 business days)
• Express Shipping (1-3 business days)

UNDELIVERABLE/INSUFFICIENT ADDRESSES
We are not responsible for shipping charges when orders are returned due to undeliverable addresses. After the order is returned to us, a refund will be issued. All shipping costs and a 20% restocking fee will be deducted. Before placing an order please check to make sure you are using the correct address.

RETURN POLICY
If your products are unused and in new condition, you may return your purchase within 90 days from the day you purchased to receive a full refund. Return postage is at the customer's expense. To return an item: All returned orders must be pre-authorized by us. PO Box 8479, GCMC, QLD 9726.

Please Contact Us Here and include your original order number, the product(s) you are returning, and your name. We will provide you with a return shipping address. All returns MUST be in brand new and resalable condition and MUST be returned in the original packaging with all the original material. Returned items that are not in their original packaging and/or deemed not resalable will be refused and returned.

In the rare case that you receive an item that is damaged, defective, or we made an error processing your order please contact us right away. We will arrange for a pickup or refund you all return shipping charges after we receive the product back into our warehouse. All returned items must be pre-authorized and sent back in the original packaging with all the original material. After we verify the returned item(s) we will send a refund or replacement. 

For warranty claims, please Contact Us Here for further instructions.